Knoxville Hospital and Clinics was recently ranked in the top percentile in regards to care delivered by their doctors. The Hospital Consumer Assessment of Heathcare Providers and Systems or HCAHPS is a survey that asks discharged patients 27 different questions about their recent hospital stay.
For the first quarter of 2010, ending March 31st the Knoxville Hospital and Clinics ranked in the top percentile, or at 100%, in three areas: doctors treating patients with courtesy and respect, doctors listening carefully to the patient and doctors explaining in a way the patient understood.
Pella Regional Health Center also scored well on the assessment, including an 81% Overall Hospital Rating and strong scores in communication with nurses and communication with doctors. Pella Regional spokeswoman Billie Rhamy tells KNIA/KRLS News that the hospital was excited about their overall ranking. She said the rating takes into account everything the patient encounters: doctors, nurses, other staff, the facility and more, and was a high ranking in comparison to peer hospitals in the area.