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Pella Dispatchers Add Tool to Reduce Response Times

Posted: Thursday, August 14th, 2014 at 5:57 am
Author: KNIA/KRLS News - Andrew Schneider, Jr

Dispatchers and emergency personnel in Pella have been using new software to cut down on response times.

The program IAmResponding allows dispatchers and other EMTs and firefighters to know when an emergency responder has heard a page for fire and ambulance. Emergency response staffs say the goal is to cut down response times to a scene. The tool also helps manage staff when multiple units are out assisting at different places at the same time. The City of Knoxville and Marion County first responders also utilize the software.