Knoxville Hospital & Clinics CEO Kevin Kincaid has announced that the primary care practice at Knoxville Hospital Clinic has once again achieved Patient-Centered Medical Home (PCMH) recognition from the National Committee for Quality Assurance (NCQA). Knoxville Hospital Clinic’s first recognition in 2016 extended through 2019. PCMHs promote a partnership that allows the patient and their care team to get to know each other and work together to improve the patient’s health. PCMHs are particularly effective at promoting routine and preventive primary care and have been found to reduce emergency room visits among their patients. 

The NCQA found that the Knoxville Hospital Clinic has integrated the best elements of private practice in coordinating care and making care accessible including: implementing an on-call system where patients reach their doctor if situations arise that could affect their care; new care-management procedures to identify high-risk patients; referral tracking and follow-up; and supporting self-care and the ability to document and measure performance in meeting these goals.