To protect the health of patients and their families due to the recent cases of COVID-19 in Iowa, Pella Regional Health Center will screen all patients and visitors before entering the main campus of Pella Regional and Pella Regional’s family of clinics located in Pella, Knoxville, Ottumwa and Prairie City. The screenings and the restrictions will take place beginning at 6:30 am on Tuesday, March 17.

With recent cases of COVID-19 in Iowa, they are limiting the number of public entrances to our hospital. Entrances 1, 5, and 6 will be closed to the public until further notice; this includes the main hospital entrance.

Patients and visitors entering the hospital or medical clinics in Pella, Knoxville, Ottumwa, and Prairie City will be screened for respiratory symptoms. These include: fever, cough, shortness of breath, and a review of recent travel history. Their family of medical clinics will be open for patients during normal business hours.

Please allow extra time for the screening process prior to a scheduled visit. Staff understands these screenings may be an inconvenience, but it’s an important step to keep everyone as safe and healthy as possible, and they appreciate the help protecting patients and families.

Entrances open to patients and visitors (photo above):

Emergency Department (Entrance 2) Always open
Pella Medical Clinic (Entrance 3) Monday through Friday 6:45 am to 7 pm, Saturday 8 am to 7 pm, and Sunday 12 pm to 7 pm.
Wound Care and Cardiac Services (Entrance 7) Monday through Friday 6:30 am to 5 pm. This entrance is only open to Wound Care and Cardiac Services patients.
Specialty/Oncology/Infusion, Rheumatology Clinics (Entrance 4) Monday through Friday 8 am to 5 pm. This entrance is only open to Oncology, Rheumatology, Infusion, Specialty Clinic patients, and those with limited mobility.
Map of Entrances:

Pella Regional is also temporarily suspending clinical operations at Medical Clinic in Sully as well as Medical Clinic in Bussey to reallocate resources and staffing needs. Patients of those clinics will be able to see their current providers at Medical Clinic in Knoxville during this time. Patients can call the main clinic scheduling line at 641-621-2200 to schedule appointments.

Patients who routinely pick up prescriptions filled by Pella Regional Pharmacy at Medical Clinic in Bussey will need to pick them up at Pella Regional’s Retail Pharmacy on the Square located at 802 Washington St. in Pella.

Visitor Restrictions: The following visitor restrictions are temporary and subject to change as necessary:

Only one primary caregiver is allowed per patient. Primary caregivers include, but are not limited to:
-Parents/Stepparents/legal guardians
-Spouse/Significant other
-Other defined caregivers
Primary caregivers:
-16 years of age and older (including sibling caregivers)
-Siblings are not allowed unless 16 years of age and defined caregiver
-Always remain in patient room as appropriate
-Limit movement within the facility and avoid common areas
-Must be free from illness such as (fever, sore throat, cough, diarrhea, vomiting or runny nose)

Exceptions may be made in certain situations and can be discussed with patient care teams.
All caregivers are required to wash hands with soap and water or use alcohol-based hand foam/gel upon entering and exiting patient’s room.

“We understand these visitor restrictions may be difficult for you. While we are committed to providing a family-centered care environment, right now restricting visitors is in the best interest of our patients, staff, family, friends, and our community.”

Pella Regional continues to encourage the public to follow prevention measures that are the same for other respiratory illnesses:

-Cover your coughs and sneezes with a tissue or your upper arm/elbow
-Clean your hands frequently with soap and water
-Contain germs by staying home when ill
-The CDC does not recommend face masks for the general public

If your symptoms are worsening, please call Pella Regional at 641-621-2200 to speak with a nurse. If you feel your symptoms are emergent, go to the Emergency Department or call 9-1-1.

For general questions about COVID-19, please contact the Iowa Department of Public Health’s hotline at 2-1-1, available 24/7, or visit their website at www.idph.iowa.gov.

Pella Regional also has a way for patients to communicate to their provider through the My Pella Health Patient Portal to provide patients with instant access to their personal health information without visiting their provider. Patients will have access to:

-View and request appointments
-Request medication refills
-View lab results
-Send messages to their provider
-Review their medical information (conditions, allergies, immunizations, etc.).

For more information on the My Pella Health Patient Portal, please call 641-628-6792.