Knoxville Hospital and Clinics has announced that it has been awarded a 5-star rating by the National Rural Rating System (NRRS), a program recognizing dedication and excellence in rural health care, as well as being named to the National Rural Honor Roll. 

The NRRS evaluates hospitals based on standards, including patient satisfaction, quality of care, and overall hospital performance.

 “Receiving this award is not only a great honor for us, but it also highlights the important role that we play in the health and wellbeing of our patients and community,” said Kevin Kincaid, KHC CEO. “Each day our health care team is committed to providing exceptional, high-quality care to those who need it most, and we are grateful for this recognition of our efforts.”

 This recognition highlights the hospital’s success in providing medical services, despite the challenges often faced by rural healthcare facilities. The 2025 National Rural Honor Roll honorees, announced each November, include rural hospitals that have met the highest standards for patient experience, based on cumulative ratings submitted by October 31st. 

 The 5 Star Rating System ranks rural and critical access hospitals – with five stars being the top ranking and one star being the lowest. The Star Ratings are like the CMS Stars, which allow hospitals/clinics to promote their success and are used as high-quality recognitions. Most small and rural hospitals (60%) do not qualify because of the low number of qualifying inpatients for the CMS Rankings but are held to the same high patient satisfaction criteria. This program recognizes the hard work, and dedication rural and critical access hospitals provide across the country. The rankings will include overnight hospital stays (HCAHPS) and are based on data collected by certified CMS patient satisfaction vendors.

 The National Rural Honor Roll was created to honor rural and critical access hospitals and clinics that consistently deliver exceptional health care, showcasing them as leaders in patient-centered care within their communities. Facilities included in the Honor Roll receive recognition for their dedication and excellence that sets them apart, demonstrating their commitment to patient well-being.